The technology “may continue to be deployed when conditions return to normal,” he said.

said the company has done away with restaurant menus in response to health and safety concerns brought about by the pandemic, and diners can see the menu on their phones instead by using a QR code. “Also in response to the health crisis, we launched initiatives such as digital menus and restaurant queues, all of which are helping us to create safer environments for employees and guests.”Ī spokesman for Caesars Entertainment Corp. “Digital initiatives in the planning stages became even more important in the wake of the pandemic,” she said. MGM spokeswoman Callie Driehorst said the company accelerated the rollout of touch-free technology like mobile check-in and digital keys in recent months, “allowing for physical distancing in addition to an enhanced guest experience.” “We will see more of the self-service tech … as customers demand it,” said Toni Repetti, an associate professor at UNLV’s College of Hospitality.Īt MGM Resorts International’s Bellagio, guests can skip interacting face to face with a front-desk worker and use mobile check-in instead. Self-check-in kiosks, robotic bartenders and ordering tablets at restaurants are just a few examples. “(The pandemic has) required businesses that need to adapt to look at every point of human interaction and ask: Can it be automated?”Īutomation can strengthen business’s efforts to keep guests and staff safe, but industry watchers also say it will lead to major shake-ups in Southern Nevada’s workforce.Įxperts forecast more automated and self-service technology will enter casinos as the pandemic stretches on. “There’s no doubt in my mind that COVID-19 is a catalyst for change,” Applied Analysis economist Jeremy Aguero said. Hotel-casino operators across the valley have accelerated their adoption of automated technology to cut back on human-to-human interactions, a hazard in the age of COVID-19. It sounds like a line straight out of a sci-fi movie, but it could hold true in Las Vegas. (Erik Verduzco / Las Vegas Review-Journal) robots are coming. Table game dealer Annie Sit deals cards during a game of baccarat at Palace Station Casino in Las Vegas, Friday, July 24, 2020.

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